Return Policies

We accept returns and provide refunds under the following circumstances:

1. Damaged Products – 100% Refund if:

  • Products delivered in damaged or spoiled condition, with clear photo or video proof provided within 1 hour after product is delivered
  • Packaging severely compromised, affecting the quality of the sweets.
  • Incorrect items delivered (different from what was ordered).

Note: Proof of the damage must be sent to our customer care team via WhatsApp or email immediately upon receiving the order.

2. Delivery Delays – Up to 30% Refund if

delivery is delayed for more than 90 minutes from the standard time required to deliver to the designated area
Note: Applies only when the delay is caused by PowerPop’s delivery team and not due to external factors such as weather conditions or customer unavailability.

3. Cancellation Due to PowerPop Issues – 100% Refund

A full refund will be issued if the order is:

  • Cancelled by PowerPop due to unforeseen circumstances.
  • Cancelled by the customer because of significant delay or wrong item dispatch.

How to Request a Refund

To request a return or refund, please contact us within 1 hour from delivery reception through:

Important Notes

  • Refunds are processed within 3–5 working days.
  • All decisions regarding refund eligibility are at the discretion of the PowerPop Quality Assurance team after review.
  • This policy applies to direct orders through PowerPop and not through third-party delivery platforms.